Privacy notice

1. About this notice

PGH Express is responsible for customer contracting, payment collection and the customer information described in this notice. For privacy requests, contact zhujiansong360@gmail.com.

2. Enquiry information

The enquiry form collects your name, optional business name, city or province, service interest, product or cargo details and preferred contact details. Submitting opens SaleSmartly and sends these fields with the page origin and path, without its query string or fragment. A chat or form submission is not a booking. The message also records whether a marketing choice was presented, its result, the browser UTC time and the wording version; an absent choice is not recorded as consent.

If you contact PGH through WhatsApp, your messages and contact details are handled through WhatsApp. Booking and support conversations may also include delivery details, shipment references and relevant documents. Do not send passwords or unnecessary sensitive documents.

3. Service and marketing

We use enquiry information to respond, prepare quotes and coordinate the services you request. PGH plans to use contact details for follow-up marketing. A service enquiry does not itself establish valid marketing consent, and existing customer records are not automatically marked as having consented. The separate marketing checkbox is optional and unchecked by default. Only an active selection is recorded as an opt-in; leaving it unchecked does not give consent.

To request that PGH stop optional marketing, email zhujiansong360@gmail.com or tell our team in your existing conversation. Staff handle these requests; this website does not provide an automatic unsubscribe system. Your marketing choice does not prevent a normal enquiry.

4. Website storage and third parties

SaleSmartly loads when chat or enquiry submission is requested and processes conversation and technical session information. The website records a dismissed chat reminder in local storage, and visit timing and whether the automatic welcome has appeared in session storage. These flags contain no enquiry text. The form is not saved as a persistent draft: it remains on the current page after a failure but may be lost on reload.

Hosting and security providers receive technical requests, including IP and browser information. Google Maps, Google Fonts, external icon and script providers receive requests when their resources load. Embedded YouTube content, when present, and links to WhatsApp, Viber, Facebook, Instagram and YouTube involve those providers and their own privacy terms. No separate marketing pixel is installed in the current website code. This does not mean third-party services collect no data.

5. Sharing and cross-border handling

Your booking may require relevant details to be shared with PGH personnel in China and the Philippines, suppliers, receiving warehouses, carriers, delivery teams, authorised clearance providers, payment providers and authorities where lawfully required. A delivery provider may need the recipient’s name, address and phone number; a supplier does not automatically need your complete customer record.

Information may be processed outside your country, including in China for sourcing or cargo receipt and in countries used by technology providers. Appropriate safeguards, defined purposes and limited access must be established for those arrangements. Using a partner does not remove the responsible entity’s applicable privacy obligations.

6. Your choices and rights

Subject to applicable conditions, you may request information about processing, access, correction, objection, blocking or erasure, and data portability, and withdraw consent where consent is the basis. Some records may need to be retained to meet a legal duty or resolve a claim. Reasonable identity verification may be needed before responding.

You may raise a privacy concern with PGH and may complain to the Philippine National Privacy Commission where applicable. Contacting PGH does not remove that right. This website is intended for business enquiries and is not directed at children; please tell us if a child’s information has been supplied unintentionally.

7. Changes to this notice

The revision date identifies this version. Material changes to processing should be explained before the new use begins, with renewed consent where required. An updated webpage does not retroactively authorise a different use of information already supplied.

8. Questions about your records

For enquiries that do not become a booking, our retention period is one month after the last interaction. Requests and expiry reviews are handled by staff; this website does not provide automatic deletion. Contact zhujiansong360@gmail.com about your record or to withdraw marketing consent.