Returns, cancellations & support
Contact our team about returns, cancellations or a shipment issue.
Revision date:
1. Before and after dispatch
If our China warehouse has received your goods but they have not been dispatched, we can assist with returning them at your request. Once the goods have been dispatched, transport cannot be cancelled.
Return freight and handling fees are allocated according to responsibility; they are not automatically charged entirely to the customer.
2. Refund or shipment assistance
For a refund, loss or damage concern, contact our team with your shipment reference and the information available. Keep relevant shipment records and evidence.
Questions or a request?
Contact PGH through the channels below. For a privacy request or complaint, ask to be connected with the person responsible and keep your reference number.
PGH sales team
zhujiansong360@gmail.comHongji Gardens, Blk 4 Lot 2, Diosdado Macapagal Boulevard, Parañaque, Metro Manila, Philippines