Shipping service information

1. Estimated transit times

Confirm the estimated air freight time from flight departure to customer receipt in writing before payment or dispatch. This is an estimate, not guaranteed delivery. Confirm destination coverage and shipment eligibility in your quote. Flight delays, local flooding, typhoons and other extreme weather may affect timing.

Confirm the estimated sea freight time from vessel departure to customer receipt in writing before payment or dispatch. This is an estimate, not guaranteed delivery. Confirm destination coverage and shipment eligibility in your quote. Local flooding, typhoons and other extreme weather may affect timing.

Before payment or dispatch, please obtain written confirmation from our team of the delivery area, estimated timing, import duties and other taxes, cancellation and refund terms, and compensation terms for your shipment.

2. What a quote usually includes

Quotes usually include China warehouse handling, international transport, customs declaration, customs clearance and last-mile delivery in the Philippines. Overlength cargo and remote destinations may incur additional charges. Confirm the itemised scope, taxes and any extra charges before booking.

3. Before sending goods to China receiving points

Receiving is available in Foshan, Guangzhou, Shenzhen, Yiwu, Quanzhou and Shanghai. Contact your account manager for the latest receiving address and your designated shipping mark before sending goods. Receiving addresses may change; use the address and mark assigned to your shipment.

4. Cargo restrictions

We do not carry goods prohibited by law. Regulated or special cargo must be reviewed by our team before booking. Review does not guarantee that the cargo can be accepted for transport.