Behind every shipment, someone is waiting.

A family waiting for urgent supplies

PGH’s story began in 2020, as the Philippines was facing the COVID-19 pandemic.

Our first customer urgently needed protective clothing and pulse oximeters from China. His father had COVID-19, and his household included a one-year-old child and other family members who had not been infected. He needed protective equipment while caring for his father, and a way to monitor his father’s blood oxygen levels.

We responded quickly and coordinated the shipment. On that occasion, it took four days from receiving the goods to delivering them to him. During the early days of the pandemic, completing that delivery was far from straightforward.

For that family, every day of waiting mattered. We carry that understanding into the way we serve our customers.

One more delivery before opening day

On another occasion, a customer’s restaurant was due to open the next morning. At 6 p.m., after a sign had been delivered, the customer told us the delivery address was incorrect.

The original driver had another urgent assignment, and no vehicle could be arranged for a second delivery at that time and location. Our sales colleagues used a colleague’s car to take the sign to the customer that night.

A shipment can be part of a family’s needs or a business’s opening day. We want to follow through, so our customers can move forward with their plans.

Close to our customers in the Philippines

Today, PGH helps Philippine customers with China sourcing, sea freight, and air freight. Our warehouses and offices are located across Pasay, Makati, Bulacan, Quezon City, Cavite, and other areas.

Our local team regularly visits customers’ businesses, listens to their feedback, and learns about their changing needs.

We value consistent transit times and attentive service. We also have a dedicated complaints team to help resolve problems. When an issue is our responsibility, we take ownership and work to put it right.

The meaning behind PGH

P — Promise

Every shipment is a promise a customer has placed in our hands.

G — Global

Across seas and distances, we connect products in China with the people and businesses who need them in the Philippines.

H — Home

At the end of a shipment’s journey, there is a family, a business, or someone waiting for it to arrive.